Create and reply to a support ticket

Tickets connect you to hosting support inside the panel. Your thread is visible to you and authorized support staff.

Step by step

Sign in and open Tickets in the navigation.
Enter a useful subject and select Technical, Billing or General. You can link one of your own servers.
Describe the problem, time, expected behavior and exact error. Include relevant short log excerpts as text.
Open the ticket to read replies or add information. Public support replies also create a panel notification.
Open means action is pending; Waiting for customer means support has replied. Resolved and Closed mark completed cases.
Close your ticket once resolved. You can reopen your own closed ticket if needed.

Your ticket appears in your list. Internal staff notes remain private to support; public replies appear in your thread.

Do not send passwords, API keys, payment details or private keys. Keep each ticket focused on a related issue.