MarvinMC Use the support chat in the panel when available or email support@marvinmc.net. A precise report helps identify the affected server and operation.
Step by step
- Copy the server ID from the server interface and note the relevant time with your timezone.
- Describe what you did, what you expected and what happened instead.
- Include the exact error text and any SRV reference. For payment issues, include the provider reference and amount.
- Attach only the relevant log excerpt or screenshot and remove private information.
- Mention recent configuration/version changes and which checks you have already tried.
Check the result
Keep the ticket in one conversation and add new findings there instead of opening duplicate tickets.
Important
Never send passwords, API keys, Discord tokens, two-factor recovery codes or payment PINs. Logs and configuration files can contain secrets.