MarvinMC The panel credits a payment after successful provider verification. A browser return, reservation or pending provider entry is not the same as a completed payment.
Step by step
- Check the provider receipt and whether its status is actually successful.
- Refresh Credit after a short wait and check whether the amount was already added.
- Do not start another payment to fix the first one.
- If it remains missing, contact support with amount, time, provider and payment reference.
Check the result
Canceled payments do not appear as successful credit transactions. A provider refund may take additional processing time.
Important
Never send card details, paysafecard PINs, passwords or full payment tokens to support.