MarvinMC The customer area shows your usable prepaid credit. Deposits, purchases and adjustments appear in the transaction history.
Step by step
- Open Credit to see your balance and transaction history.
- Use the date, description and sign of each entry to distinguish a deposit from spending or a refund.
- Open the associated payment document or invoice where available.
- For an unexpected amount, send support the transaction reference and server ID, not your payment credentials.
Check the result
A server transaction is not a new invoice for every button click. Unused prepaid runtime can create a credit adjustment when the order is changed.
Important
Bonus, administrator and purchased credit have different internal accounting treatment. A credit adjustment is not automatically a cash refund to your payment provider.